Get help with access or report a problem

Trouble signing in

Use Forgot password? on the sign-in page. Check your inbox and spam folder, and make sure you can receive email at the address on your account. Never share your password, verification code or recovery link.

The knowledge base is available without signing in. The support form requires a signed-in account; a separate public support contact is not available yet.

Report a problem

1. Open Help in the app and choose Contact support.
2. Choose a request type and enter a subject and details. For a question, explain what you need clarified. For a problem, include steps to reproduce it.
3. Choose the impact and your update preference, then submit.
4. Return to My tickets to track its status. Open View conversation / reply to read the team’s answer or ask a follow-up question.

Notification options

The form offers app and email update preferences. Avoid including passwords, security codes or unnecessary financial details in a report.